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FREQUENTLY ASKED QUESTIONS

 

WHEN WILL ONLINE TICKET SALES OPEN?

Tickets will be available on November 24th, 2021!

Due to the unpredictable nature of weather, sleigh ride ticket sales are on hold for December 17th - 23rd. Ticket sales for these dates will open as it gets closer if weather cooperates.

WHEN WILL THE ICE PALACE OPEN AND WHAT ARE YOUR HOURS?

We anticipate the 2021 - 2022 Ice Palace season running from December 17th through February 26th. Due to unpredictable weather, please check the website for the current schedule.

December Hours

Monday - Thursday: 5pm - 9pm

Friday: 5pm - 10pm

Saturday: 4pm - 10pm

*CLOSED Christmas Eve & Christmas Day

January Hours

Thursday: 5pm - 9pm

Friday: 5pm - 10pm

Saturday: 4pm - 10pm

*Open Monday January 17th for MLK Day: 3pm - 9pm

February Hours

Thursday: 5pm - 9pm

Friday: 5pm - 10pm

Saturday: 4pm - 10pm

*Open Monday February 14th for Valentines Day: 5pm - 9pm

*Open Monday February 21st for Presidents Day: 3pm - 9pm

WHAT TICKETS DO YOU OFFER?

Ice Palace General Admission:

Adult ($16)  18+

Student ($15)  13-17 or college with a valid ID

Senior & Military ($13) 65+ or 

Child ($10)  5-12 

4 and under are FREE! 

*Sleigh Rides are an additional $5-7/person. 4 and under are considered lap-riders for the sleigh ride and do not need a ticket. 

*New Year's Eve at the Ice Palace - A special event with a firework show at 7pm & 9pm! Tickets will be $4 more.

TELL ME MORE ABOUT THE DESTINATION SLEIGH RIDE. HOW LONG IS IT? IS IT WORTH THE EXTRA MONEY?

We have heard from many people that the horse drawn sleigh ride was their favorite part about the Ice Palace experience. For only $5 more/person it is totally worth it! The ride itself is about 5-7 minutes through the woods to the LaBelle Lake Resort where there is sledding (tubes included), fire pits, and free hot chocolate. You are welcome to stay there as long as you would like. You can also check out the treehouse gazebo on the grounds while you're there! 

If we do not enough snow for the trail through the woods and our sled hills, we will take a different route. This new route is about 8 minutes on the grounds around the ice palace. It is beautiful and fun to see it from another perspective. After the sleigh ride there will be free hot chocolate waiting for you in the heated white tent.

TELL ME MORE ABOUT THE SLEIGH RIDE. HOW LONG IS IT?

New this year! Along the river and through the woods. This ride does NOT go to LaBelle Lake. The hayride cost $4/person while children 4 and under ride free as lap riders.  Learn more here!

DO YOU OFFER GROUP DISCOUNTS?

We offer a 10% discount for groups of 5+. If you purchase online, the discount will automatically be applied. If you have a group larger than 20, please contact us for special pricing.

DO I HAVE TO RESERVE TICKETS ONLINE, OR CAN I PAY AT THE DOOR?

You do not have to reserve tickets online! We do accept payments at the door! We accept cash & card! If you decided to reserve your tickets online, then you are able to bypass the purchase line and "check in" with your tickets. We do recommend reserving the destination sleigh ride tickets online as they sell out quickly.

I PURCHASED MY TICKET ONLINE, DO I NEED TO PRINT THE TICKET CONFIRMATION?

You do not need to print the ticket confirmation. You can show us the email, we can look you up by the reservation name, or you can show us the printed tickets.

WHY CAN I ONLY BUY A COUPLE TICKETS FOR THE DESTINATION SLEIGH RIDE?

Our sleigh rides are limited to 15 seats per sleigh. The website only shows tickets that are still available for that sleigh. For example, if you are only able to add 1 ticket, then there is only 1 seat available.

CAN I COME TO THE ICE PALACE BEFORE MY DESTINATION SLEIGH RIDE TIME?

Yes! Your destination sleigh ride is the only scheduled activity. We welcome you at any point during our hours of operation!

WHAT HAPPENS IF I MISS MY DESTINATION SLEIGH RIDE?

We recommend getting to the Ice Palace 30 mins before your designated sleigh ride time to ensure that you don't miss it. Missed sleigh ride times/dates are non-refundable.

DO YOU HAVE FIRE SHOWS AND CHARACTERS EVERY NIGHT?

Yes! Our fire shows start at 6:00pm and go every half hour. Our characters are there every night as well!

HOW DO I DRESS WHEN VISITING THE ICE PALACE?

We recommend dressing like you are going skiing. The warmer you are the happier you will be.
Boots are a must. Also have coat, snow pants, gloves, and hat.

WHAT IS THE WEATHER LIKE AT THE ICE PALACE RIGHT NOW?

Click this link to see the 10 day weather forecast is Rigby, Idaho.

WHERE ARE YOU LOCATED?

The Ice Palace is located through the woods from LaBelle Lake at Krupp Scout Hollow. The address is different than LaBelle Lake's. It is in-between Rigby and Rexburg, just off Exit 325.
Address: 688 North 4200 East Rigby, ID 83442.

IS THERE FOOD AT THE ICE PALACE?

Yes! Our food & drink vendors include,

Street Tacos El Atoron 

The Gumbo Guy

Cocoa Shack

The Ice Bar presented by Soda Tsunami

ARE RESTROOMS AVAILABLE ON SITE?

We have porta potties on site.

HOW LONG DOES IT TAKE TO WALK THROUGH THE ICE PALACE?

We get this question a lot but different groups stay for different amounts of time. If you just want to quickly walk through to see the ice, you might only be there 15 minutes (not recommended). Other groups (who dress warm) stay for an hour or two. On the weekends we have a fire show every 30 minutes you have to stay and watch as well as your favorite snowman and winter princesses who visit! There are also fire pits you can hang out around and visit in a beautiful and magical environment. To complete the experience be sure to do the horse drawn sleigh ride. This is the favorite part for many groups!

ARE YOU OPEN ON HOLIDAYS?

Since this is a family run business we really want to still be able to enjoy our favorite holiday of the year! We will be closed on Christmas Eve and Christmas Day.
We WILL be open New Years Eve and New Years Day.

CAN I BRING A WHEELCHAIR OR STROLLER?

We recommend bringing a stroller with large wheels or better yet bring a sled you can pull around. You will be walking through ice and snow so it is very difficult to push anything with wheels.  We have had people come in wheelchairs and have been able to do it but again it might be difficult depending on the amount of snow fall we've had as well as how much ice has grown in our tunnels.