FREQUENTLY ASKED QUESTIONS
HOW LONG IS THE ICE PALACE OPEN?
The Ice Palace season is from before Christmas to the end of February. Our last day for the 2020-21 season is February 27th 2021.
Hours are Thursdays 5 PM - 9 PM, Fridays 5 PM - 10 PM and Saturdays 4 PM - 10 PM.
Special holiday hours on Presidents Day Feb. 15th 4 PM - 9 PM. Click: HOURS for more details.
WHAT TICKETS DO YOU OFFER?
Ice Palace General Admission:
Adult ($13) 18+
Student ($12) 13-17 or college with a valid ID
Child ($8) 5-12
4 and under are FREE!
*Sleigh Rides are an additional $5/person. 4 and under are considered a lap rider for the sleigh ride and do not need a ticket.
TELL ME MORE ABOUT THE SLEIGH RIDE. HOW LONG IS IT? IS IT WORTH THE EXTRA MONEY?
We have heard from many people that the horse drawn sleigh ride was their favorite part about the Ice Palace experience. For only $5 more/person it is totally worth it! The ride itself is about 5-7 minutes through the woods to the LaBelle Lake Resort where there is sledding (tubes included), fire pits, and free hot chocolate. You are welcome to stay there as long as you would like. You can also check out the treehouse gazebo on the grounds while you're there!
If we do not enough snow for the trail through the woods and our sled hills, we will take a different route. This new route is about 8 minutes on the grounds around the ice palace. It is beautiful and fun to see it from another perspective. After the sleigh ride there will be free hot chocolate waiting for you in the heated white tent.
DO YOU OFFER GROUP DISCOUNTS?
We offer a 10% discount for groups of 5+. If you purchase online, the discount will automatically be applied. If you have a group larger than 20, please contact us for special pricing.
DO I HAVE TO RESERVE TICKETS ONLINE, OR CAN I PAY AT THE DOOR?
You do not have to reserve tickets online! We do accept payments at the door! We accept cash & card! If you decided to reserve your tickets online, then you are able to bypass the purchase line and "check in" with your tickets. We do recommend reserving sleigh ride tickets online as they sell out quickly.
I PURCHASED MY TICKET ONLINE, DO I NEED TO PRINT THE TICKET CONFIRMATION?
You do not need to print the ticket confirmation. You can show us the email, we can look you up by the reservation name, or you can show us the printed tickets.
WHY CAN I ONLY BUY A COUPLE TICKETS FOR THE SLEIGH RIDE?
Our sleigh rides are limited to 14 seats per sleigh. The website only shows tickets that are still available for that sleigh. For example, if you are only able to add 1 ticket, then there is only 1 seat available.
CAN I COME TO THE ICE PALACE BEFORE MY SLEIGH RIDE TIME?
Yes! Your sleigh ride is the only scheduled activity. We welcome you at any point during our hours of operation!
WHAT HAPPENS IF I MISS MY SLEIGH RIDE?
We recommend getting to the Ice Palace 30 mins before your designated sleigh ride time to ensure that you don't miss it. Missed sleigh ride times/dates are non-refundable.
DO YOU HAVE FIRE SHOWS AND CHARACTERS EVERY NIGHT?
Yes! Our fire shows start at 6:00pm and go every half hour. Our characters are there every night as well!
HOW DO I DRESS WHEN VISITING THE ICE PALACE?
We recommend dressing like you are going skiing. The warmer you are the happier you will be.
Boots are a must. Also have coat, snow pants, gloves, and hat.
WHAT IS THE WEATHER LIKE AT THE ICE PALACE RIGHT NOW?
Click this link to see the 10 day weather forecast is Rigby, Idaho.
WHERE ARE YOU LOCATED?
The Ice Palace is located through the woods from LaBelle Lake at Krupp Scout Hollow. The address is different than LaBelle Lake's. It is in-between Rigby and Rexburg, just off Exit 325.
Address: 688 North 4200 East Rigby, ID 83442.
IS THERE FOOD AT THE ICE PALACE?
We are currently working on getting more food vendors organized. Follow us on social media for updates. We will for sure have hot chocolate and cookies from the Cocoa Shack.
ARE RESTROOMS AVAILABLE ON SITE?
We have porta potties on site.
HOW LONG DOES IT TAKE TO WALK THROUGH THE ICE PALACE?
We get this question a lot but different groups stay for different amounts of time. If you just want to quickly walk through to see the ice, you might only be there 15 minutes (not recommended). Other groups (who dress warm) stay for an hour or two. On the weekends we have a fire show every 30 minutes you have to stay and watch as well as your favorite snowman and winter princesses who visit! There are also fire pits you can hang out around and visit in a beautiful and magical environment. To complete the experience be sure to do the horse drawn sleigh ride. This is the favorite part for many groups!
ARE YOU OPEN ON HOLIDAYS?
Since this is a family run business we really want to still be able to enjoy our favorite holiday of the year! We will be closed on Christmas Eve and Christmas Day. We WILL be open New Years Eve and New Years Day.
CAN I BRING A WHEELCHAIR OR STROLLER?
We recommend bringing a stroller with large wheels or better yet bring a sled you can pull around. You will be walking through ice and snow so it is very difficult to push anything with wheels. We have had people come in wheelchairs and have been able to do it but again it might be difficult depending on the amount of snow fall we've had as well as how much ice has grown in our tunnels.